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Terms & Conditions

You, the customer, agree by accepting heating oil or propane (as noted in your account record (“fuel”)) from Irving Energy, you agree to be legally bound by Irving Energy’s “Heating Fuel Budget Plan Terms and Conditions” which are available at irvingenergy.com or by calling Irving Energy at 1-888-310-1924. Our federal tax ID number is 123456910.

Payment Terms:

Amount due is payable upon receipt of delivery (unless otherwise agreed upon.) Overdue accounts are subject to cancellation of credit terms.  Customers who are on an automated payment plan will have payment credited to their Irving account in accordance with that agreement.

In Case Of Errors Or Inquiries About Your Bill:

Send your inquiry in writing by registered or certified mail on a separate sheet so that we receive it within 60 days after the statement was mailed to you. Your written inquiry must include:

1. Your name and account number (if any)

2. A description of the error and why (to the extent you can explain) you believe it is an error and

3. The dollar amount of the suspected error

Within the shorter of 90 days or two billing cycles we will mail a written notice stating that the amount believed to be in error has been corrected or send a written notice setting forth the reasons why we believe the account was correctly shown in the statement. During this time we may not take any action to collect disputed amounts or report disputed amounts as delinquent. You remain obligated to pay the parts of your bill not in dispute.

This is a summary of your rights; a full statement of your rights and the creditor’s responsibilities under the Federal Fair Credit Billing Act will be sent to you both upon request and in response to a billing error inquiry.

Disputed Charges:

Any discrepancy in charges or billing must be reported within 30 days of the statement date by calling our customer service
toll−free line at 1.888.310.1924

Budget Program:

(Residential customers only) Irving Energy offers an equalized payment program for your convenience. Program is based on an annual budget cycle whereby consumption is estimated and payments are pro−rated into equal installments. Customers must provide pre−authorized payment authorization. Any variance between budget payment amounts made and total budget products purchased during the budget program is considered due and payable at the end of the annual budget cycle. Any credit balance remaining at the end of the period can be carried forward to the next budget season.

Please contact our customer service toll−free number 1.888.310.1924 for more information.

Explanations:

Budget Amount − Amount of the equalized payment due each month.

Non−Budget Product and Services  − Certain products do not qualify for the Budget program and are required to be paid in full when billed. Any transaction between the end of one budget season and the beginning of the next budget season are considered non−budget items.

Your Amount Due from Last Month − Identifies account balance from previous month’s statement.

Amount Outstanding − Identifies your amount due from last month less any payments made.

Total New Charges – Identifies any charges to your budget account since your last statement.

Your Amount Due Upon Receipt − Total amount of payment required. Includes budget installment and non−budget items due.

Payment Options:

By electronic funds transfer from your bank account – call us at 1.888.310.1924 to set up.

By credit card – MasterCard, Visa, Discover, or American Express.  Go to https://myaccount.irvingenergy.com to see account details and make your payment (For Residential Customers Only). Or, call us at 1.888.310.1924 and we will take your credit card payment over the phone.

By making Internet payment through your financial institution.

By mail – make checks payable to “Irving Energy” and send to PO Box 11013, Lewiston ME, 04243.

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