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Irving Energy is Proud to Help “Keep the Heat On” by Assisting Families in Plymouth, New Hampshire with Heating Oil and Propane Costs This Winter

Irving Energy has supported the Plymouth, New Hampshire Area Community Closet in their effort to provide heating oil and propane to families in need. The “Keep the Heat On” fundraiser just wrapped up their sixth year with the continued effort to help neighbors in need throughout Plymouth and the surrounding New Hampshire communities.

This year they raised $22,000 which will be made available to help pay fuel bills this winter. Over the past last five years this organization has raised $112,000 for this cause. As winters get colder and the cost of fuel rises these organizations are critical to helping our neighbors heat their homes. Irving Energy is happy to support these fundraising efforts and other organizations just like it throughout New England and Atlantic Canada. If you are looking for ways to cut your energy costs to help with savings please visit Energy Savings at Home to learn more on the steps you can take right now.

If you would or your business would like to donate to “Keep the Heat On” please contact the Plymouth Area Community Closet at 1.603.536.1101 or visit them online

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Technology and Your Heating Oil and Propane Provider

75% of North Americans use the internet and over 92% have purchased something online1. With this ever increasing use of the internet, Irving Energy recognizes that our customers expect to be able to work with their heating oil or propane provider through the internet. Here are some ways we are providing online convenience to our customers:

  1. Blog: If you are reading this you already know that our blog is a place where you can find a variety of interesting posts on topics from heating safety to the benefits of automatic delivery. And you can also sign up for contests.
  2. E-billing: Our customers can save time, effort and the environment by signing up for e-billing. email us and start receiving your statements via email in no time!
  3. Sign up: You can sign up for an account online or give us feedback online.

And this is just the beginning; we will continue to expand our website to make it easier for you. If there is particular on-line service that appeals to you, please let us know.

1. 2010 Nielson online survey

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You Asked We Listened. Answers to Our Most Commonly Asked Propane and Heating Oil Billing Related Questions

We compiled a list of questions that our residential propane and heating oil customers most commonly ask us. We hope you find the answers valuable and if you have other questions, please let us know.

 

Can I lock in my heating oil or propane price when I order a delivery?

The only way to lock in a price is through our Price Protection Program. Our customers who choose a variable ‘market’ price plan cannot lock their price. These customers are charged a price based on the market price for propane or heating oil on the day of delivery. That means a customers price on the day of delivery may be higher or lower than when they called to request the delivery. Over the last heating season heating oil and propane prices have been rising, so in some cases the price on the day of delivery has been higher than the price when the customer called us. In falling markets, our variable priced customers can potentially benefit from a lower price on the day of delivery.

 

I just received a fuel delivery. When is my payment due?

Unless you’re on a budget plan or have pre-paid in advance, you have 30 days from the date of delivery to make a payment. Just like any business, we also have to pay our suppliers and our employees, so we appreciate payment on time. If we haven’t received a payment in 30 days you may receive a friendly reminder from us. We know that sometimes life happens – a delivery slip may be lost, or could be put in the bill drawer. If at any time you are having trouble making a payment, please call or email us and we can arrange for a payment plan.

I have an equipment protection plan for my heating equipment. How often am I billed for this?

Our equipment protection plans bill annually or monthly depending on your preference. Don’t have a protection plan yet? Protect your home heating equipment investment with one of our New England Equipment Protection Plans or Atlantic Canada Equipment Protection Plans. Our protection plans take the worry out of home comfort and ensure that your equipment runs at peak performance. Let us worry about your heating equipment needs so you don’t have to.

 

I have a credit on my account for my fuel. Why were the charges from my last service call deducted from this credit?

Service charges are billed to the same account as your residential propane and heating oil deliveries so service charges are deducted from any credit on your account. However, your fuel credit will be replenished when payment is made for these charges.

 

Why are there late fees on my account?

Unless you’re on a budget plan, late fees will accumulate on a balance that is 30 days or more past due. To avoid this, we offer a number of convenient payment options. Want to go paperless to speed up this process? Give us a call at 1.888.310.1924 or e-mail us to set up e-billing at no extra charge.

We love hearing from our customers if you have any additional questions or comments we’d love to hear them! So don’t hesitate to leave them below or e-mail us. Erin, Senior Residential Account Manager, Irving Energy

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Automatic Delivery for your Home Heating Oil or Propane

In this time of responsibility overload, automatic delivery gives you one less item on your “to do” list. Sign up once and your heating oil deliveries are handled for you.

So, just how does that work?

At Irving Energy, we use an advanced computer program that factors in:

  1. Reasons you use heating oil or propane
  2. The size of your tank and the size of your house
  3. Heating degree days, which is a fancy calculation to determine how much heat you require to be comfortable at your home or office and how fast you are using your oil.

Our program is constantly re-calculating delivery dates for our customers. If the weather gets colder and heating degree days increase, a delivery date will move up on the calendar. And with each customer’s delivery the program has new information to further improve its ability to predict. So it just keeps getting more accurate.

If any of the above factors change significantly it could throw off our program calculations. For example, you could change the area of your house by adding a room, or you might add insulation. In the first case, you’d require more oil and in the second, less. If you do make significant changes that would affect your usage, you should notify your heating oil company, so they can adjust your delivery date.

Automatic delivery is a real convenience for customers and in this day and age, couldn’t we all use more convenience?  I know I can.

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Full Service Heating Oil vs. Discount Heating Oil: What’s the Difference?

So you’ve been with a full service heating oil supplier for years and then one day one of your neighbour’s tells you about the new discount heating oil company that just opened. Your neighbour goes on to tell you about the low heating oil price this new company offers and you think to yourself – ‘why am I paying so much more for my heating oil with my full service heating oil company?’

Well before you make the plunge and sign up with the discounter there are a few things you should consider.

1. Does the Discounter Offer Heating Equipment Repair?

Many discount heating oil companies “appear” as though they have service but in fact other companies provide the service on the discounter’s behalf. Or they have 1 or 2 technicians just to say they have service. If your furnace breaks down in the middle of the night do you want to call 2 or 3 different companies and likely wait until the morning? Full Service Heating Oil companies keep certified technicians on call 24/7, have fully stocked service vehicles, and can typically respond to a customer within 1-2 hours. If 24/7 peace of mind is important to you, then a full service provider is your best choice.

2. What Are Your Payment Options

Payment options are something else to consider. Full Service companies offer different options for you to pay. For example you can choose to pay by cheque, pay within 30 days, pay by credit card, pay by EFT, sign up for a budget plan (dividing annual heating oil bill into equalized payments), or select a price protection option. Discount Heating oil companies typically require cash or cheque at the door. You’ll need to be there and have the cash handy.

3. What Is Their Experience and Reputation.

There is an old saying, “You get what you pay for.” Look for full service companies with years of experience, a good reputation, and a stable financial foundation. The last thing a customer wants or needs to hear is that the company they rely on for keeping them warm has gone out of business. This can and does happen. You can read about one case in New Hampshire (Flynn’s Oil Leaves People in the Cold). So you should be sure to do your research and select a heating provider with years of experience.

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